Privacy Policy

1. Who We Are

• VertonEdge B.V. is the controller responsible for the processing of personal data described in this Privacy Policy.
  
  VertonEdge B.V.
  Posthoornstraat 11
  3011 WA Rotterdam
  The Netherlands
  
  Email: support@vertonedge.com

2. Personal Data We Collect

Depending on how you interact with us, we may collect and process the following information: Your name and email address. Billing information provided during checkout. Order information, including the purchased product, purchase date, price, currency, payment status and transaction identifiers.Your NinjaTrader Machine ID and information relating to license activation. Messages, support requests and other correspondence you send to us. Limited technical information, such as your IP address, browser type, device information and security or diagnostic logs. Information collected through essential cookies or similar technologies required for website functionality and security. Payment-card information is processed directly by our payment provider. VertonEdge does not receive or store complete payment-card details.

3. How and Why We Use Personal Data

We process personal data for the following purposes and legal bases:
‍
‍Performance of a contract
‍We use your information to process payments, deliver purchased software, activate and manage licenses, provide customer support and otherwise fulfil our agreement with you.

‍Compliance with legal obligations
‍We process and retain certain order, transaction and billing information where required for accounting, taxation, regulatory compliance or other legal obligations.

‍Legitimate interests
‍We may process information where necessary to protect our website and services, prevent fraud or misuse, diagnose technical problems, improve our products, maintain business records and establish or defend legal claims.

‍Consent
‍Where legally required, we rely on your consent for non-essential cookies, optional analytics or marketing communications. You may withdraw your consent at any time.

4. Information Required to Provide Our Services

Your name, email address and the required payment information are necessary to process and deliver an order.Providing a Machine ID is optional during checkout, but a valid Machine ID may be required later to activate and use the software. If you do not provide information that is necessary to fulfil an order or activate a license, we may be unable to provide the relevant product or service.

5. Service Providers and Other Recipients

We may share personal data with trusted service providers where necessary to operate our website, process purchases, deliver software and provide support. These may include:

‍Webflow, for website hosting and website functionality.
‍Stripe, for payment processing and fraud prevention.
‍Zapier, for workflow and order-processing automation.
‍Google Firebase, for backend functionality, checkout processing and order or license administration.
‍Dropbox, where used to store or provide software downloads.

Email and communications service providers. Accounting, legal or other professional advisers. Government bodies, regulators or law-enforcement authorities where disclosure is legally required. Depending on the service being provided, these organisations may process information as a service provider acting on our behalf or as an independent controller under their own privacy terms.We do not sell personal data.

6. International Data Transfers

Some of our service providers may process or store personal data outside the European Economic Area. Where required, international transfers are protected through an adequacy decision, European Commission Standard Contractual Clauses or another legally recognised transfer safeguard. You may contact us for more information about the safeguards applicable to a particular transfer.

7. How Long We Keep Personal Data

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy. Order, payment, invoice and accounting information is generally retained for at least seven years, or longer where a specific tax or VAT obligation applies. License and Machine ID information is retained for as long as the relevant license remains valid and for a reasonable period afterward where necessary for support, administration or legal claims. Support correspondence is normally retained for up to three years after the most recent communication, unless a longer period is reasonably necessary. Technical and security information is retained only for as long as needed for security, troubleshooting and fraud prevention, subject to the retention settings of the relevant service provider.Information processed on the basis of consent is retained until consent is withdrawn or the information is no longer required.We may retain information for longer where necessary to comply with a legal obligation or establish, exercise or defend legal claims.

8. Data Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.However, no website, transmission method or storage system can be guaranteed to be completely secure.

9. Cookies

Our website may use essential cookies and similar technologies required for website functionality, security and checkout processing. Non-essential analytics or marketing cookies will only be used where permitted by law and, where required, after obtaining consent. You can also manage or remove cookies through your browser settings. Disabling essential cookies may affect the operation of parts of the website.

10. Your Privacy Rights

Subject to applicable law, you may have the right to: Request access to your personal data. Request correction of inaccurate or incomplete information. Request deletion of your personal data. Request restriction of processing. Object to processing based on legitimate interests. Receive certain information in a portable format.Withdraw consent where processing is based on consent.Lodge a complaint with a data-protection authority. To exercise a privacy right, contact support@vertonedge.com. We may request reasonable information to verify your identity before completing your request. You may also lodge a complaint with the Dutch Autoriteit Persoonsgegevens or with the data-protection authority in the EU or EEA country where you live or work.

11. Automated Decision-Making

VertonEdge does not use personal data to make solely automated decisions that produce legal or similarly significant effects for customers.Payment providers may independently use automated systems for payment security and fraud prevention under their own privacy terms.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, providers or legal obligations change.The latest version will always be published on this page together with its last-updated date.